PRIVACY POLICY

1. Introduction
Monova (“we,” “our,” “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your personal information. By using our website, services, forms, or communicating with us, you agree to this Privacy Policy.

2. Information We Collect

Information you provide:
Name, email address, mobile phone number, mailing address, financial and tax information, form submissions, appointment details, and communication preferences.

Information collected automatically:
IP address, device and browser information, pages visited, and cookies or similar tracking technologies.

Information from third parties:
Payment processors, client portals, CRM systems, and other integrated tools.

3. How We Use Your Information
We use your information to:

Provide tax, accounting, and advisory services

Communicate with you via SMS, email, or phone

Send reminders, updates, and service notifications

Improve our website and services

Maintain legal, regulatory, and compliance obligations

Process payments and manage billing

Send educational or marketing content where permitted by your consent

4. SMS, Mobile & Email Communications
When you provide your mobile number and opt in (via website forms, email links, or SMS keywords), you consent to receive SMS messages from Monova related to appointments, service updates, and relevant information.

You can opt out of SMS at any time by replying STOP.

You can opt out of email by clicking Unsubscribe in any email.

Message and data rates may apply, depending on your mobile carrier and plan.

5. Mobile Information Sharing Statement
We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. Your mobile information (including phone number, SMS consent status, and messaging history) is used solely to deliver our services and communications.

We may share mobile information only with:

Service providers that enable our messaging (e.g., SMS platforms, CRM tools)

Vendors under contract who are required to protect your information and use it only on our behalf
We do not disclose your mobile information to unaffiliated third parties for their independent use.

6. Cookies & Tracking
We may use cookies and similar technologies to improve site performance, analyze usage, and personalize content. You can adjust cookie settings in your browser.

7. Data Security
We use administrative, technical, and physical safeguards to protect your information, including encryption, secure portals, and access controls. No system is completely secure, but we work to protect your data to the best of our ability.

8. Your Rights
Where applicable, you may have the right to access, correct, or request deletion of your personal information, or to withdraw consent for certain processing. To exercise these rights, contact us at .

9. Data Retention
We retain information as long as necessary to provide services, meet legal and regulatory obligations, and maintain appropriate business records.

10. Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect information from minors.

11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated “Last updated” date.

12. Contact Us
If you have questions about this Privacy Policy, contact us at: [email protected]

Monova LLC